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Ulysses Service Management |
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Service Management Software - Overview
Solved at First Time
Ulysses® Service Management gives you the complete toolkit you need to deliver a top quality of service to your customers while optimising your service efficiency and reducing your costs. Track, manage and resolve issues quickly and within your service level agreement (SLA) to strengthen your relationships with your customers.
Manage your Business Processes
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Automate your business processes, set clear steps and responsibilities. Template workflows can reduce the cost and time required to co-ordinate business processes.
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The Complete Solution
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Improve Service Efficiency
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Ulysses® Service Management Software has extensive features that include helpdesk, scheduling, escalation, warranty tracking, knowledge base and service contract management with performance and profitability monitoring. Automated template driven workflow management makes it easy for you to pre-define steps for each category of service request, reducing the workload on your service desk. Ulysses Web modules allow customers to log and track their calls, they also allow technicians to have direct web access to their tasks/jobs. Pocket Ulysses provides mobile service personnel with remote access to their jobs via PDA and allows GPS tracking of the mobile staff.
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Ulysses Service Management enables you to boost your first time fix rate, use your mobile staff more efficiently and increase the ratio of field staff to back-office coordinators. It will reduce unnecessary repeat calls with the aid of a complete view of the customer and asset service history. Supporting this is a company-wide knowledge base system. Assets can be flagged when receiving unusually high levels of maintenance, a potential sales opportunity. Efficient route planning, knowledge of van stock levels and staff skill sets helps service co-ordinators to choose the best situated person to assign to a task.
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Efficient Utilisation of Workforce
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Reduce Workloads and Improve Effectiveness
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Keep track of parts, labour costs and travel expenses against service calls to get true profitability. By using Pocket Ulysses, a chargeable call that is completed by the engineer and signed off by the customer can automatically be sent for invoicing, thus improving cash flow and reducing service administration.
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With Ulysses Service Management fewer staff can handle more responsibilities, providing you with lots of savings. By using Pocket Ulysses, a chargeable call that is completed by the engineer and signed off by the customer, can automatically be sent for invoicing, thus improving cash flow and reducing service administration.
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Remote Access
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Your Workforce
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Gain instant access to service records, warranties and available resources no matter where your technicians are. Remote access to information allows the progress of tasks to be monitored at any time. Engineers can have direct access to Ulysses via PDA’s or laptops.
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Ulysses Service Management Software enables your mobile staff to securely access and update corporate information using their PDA from anywhere. This delivers vital information where and when needed while ensuring up to the minute information in your offices and on the road. Live mapping and tracking of field-based staff is supported with GPS. Ulysses Suite will empower your Field Service Management side of your organisation.
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Increase Contract Profitability
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Ulysses Service Management allows for active management of service contracts, allowing identification of profitable and non-profitable contracts. It supports a wide range of service agreements based on time, event, unit or copy/print plans. Inventory of equipment under contract and full history is maintained.
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