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Home arrow Why Ulysses CRM?
Why Ulysses CRM? PDF Print E-mail

Why Ulysses CRM

Why Ulysses CRM?

 

Ask yourselve as a business owner,  the next time you dealing or talking to  your customers, do you know everything about that customer at the point of time? Do they have any outstanding support issues, what is the status of their orders, are there opportunities pending? If they ask you a question will you be able to access that information immediately and from anywhere in the world?

These are questions that require immediate answers when you are interacting with your customer, whether it is on the phone, in person or the Internet. Companies are struggling with these issues daily and if the information is not in a centralized, easily accessible location you run the risk that the customer may not receive the information they are seeking from your company.

We help organizations to boost up their revenue by empowering the sales force with everything they needs about the customers and prospects from the first interaction with them.

The relationship between the customers and the organization continue to grow as we help organization to enhance their after sales service to their customers by effectively and efficiently measure and manage all the requests and feedbacks from the customers to achieve higher customer satisfaction.

As a result, customer relationships strengthen and customer retention is achieved in high..

 
These are the user's feedbacks  :
 
"With Ulysses, we have the ability to proactively track opportunities from Business Development through Sales Cycle, Ordering, Fulfilment and beyond. We needed a tool that not only supported us in this drive for increased efficiencies but also assisted us in consistently out-performing expectations".
- Paul Ward (Managing Director) Ward Solutions

"Ulysses not only allows us to track requirements, it also provides very useful MIS information for future planning and budgeting. I am very impressed with the solution." - Ken Peare (Chief Executive) Robt. Roberts Ltd.

"The benefits of using Ulysses were quickly seen throughout Bryan S Ryan. Our customer satisfaction and retention has improved as a result." - Tara O'Conner (Technical Operations Co-ordinator) Bryan S Ryan

"Since joining SSI as Service Manager, I have undertaken the management of our Ulysses solution. I have found the software easy to use and flexible. I have had considerable benefit from using the powerful report writer, which gives me the ability to customise or create reports. The support provided by QMS Software has always been of a high standard." - Tom Smyth (Service Manager) SSI Group

"The Ulysses solution enables a total customer view through one system. From sales opportunities through to service contracts, warranty tracking, asset management and customer care helpdesk, the solution is very easy to use and is worlking well for us." - Edel Creely (General Manager) Datapac.

"Using a tool such as Ulysses means we can be alert to potential problems before they become mission critical. We looked at several other products in the market place, but we felt that Ulysses offerred us the best solution." - Garry Biddulph (Operation Manager) Cable & Wireless.

 

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Ulysses is a comprehensive suite of business tools which allows your organisation to be more dynamic, flexible and efficient in today's market. Ulysses ™ CRM Suite is a proven solution for many industry sectors that includes: Service Management, Field Service Management, ITIL Service Management, Sales & Marketing, Customer Complaint Management, Consumer Feedback Management, Facilities Management, and FMCG Solutions.
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